TravelDoctor x Heidi at a glance
“The biggest benefit is the time it gives me back. I get to choose how to use that extra time: doing more, working more efficiently, or simply enjoying more moments with my family.”
– Dr. Ludovico Cobuccio, founder of TravelDoctor.ch and infectious disease specialist at Lausanne University Hospital
Key results:
- Noticeable time savings in both hospital and private practice
- Improved traceability through automatic to-do lists
- Higher patient satisfaction thanks to better eye contact
- Faster documentation of complex, multilingual cases
- Reduced workload for doctors
You may recognize these challenges:
- Documentation duties take time and focus away from patient care
- Multilingual consultations require rework and corrections
- Technical barriers in hospitals slow down digital adoption
- Heavy administrative load on younger doctors
Background
Dr. Ludovico Cobuccio is an infectious disease specialist at Lausanne University Hospital and founder of TravelDoctor.ch. After several years in research, including a project in Rwanda with the Swiss Tropical and Public Health Institute, he founded his own travel and tropical medicine practice in 2024.
His goal: to provide travelers with optimal medical care before, during, and after their trips, grounded in science. Together with Aicha, a public health nursing specialist, he runs two sites (Bulle and Lausanne), offering both in-person and telemedicine consultations.
Challenges
The burden of documentation
In infectious disease care, extensive reports and documentation are part of the daily routine. Much of it is written on behalf of other departments, consuming time and energy. Dr. Cobuccio sought ways to reduce this documentation load and give his team back valuable time.
Multilingual consultations
Working in five languages, often switching mid-conversation, made accurate documentation difficult. Especially in telemedicine, this led to extra manual corrections and post-processing.
Data protection and system limitations
As a physician in a public university hospital, Dr. Cobuccio had to balance data protection, IT restrictions, and day-to-day clinical work. Previous AI tools lacked flexibility. Only Heidi could be seamlessly integrated into his workflow.
After experimenting with several other tools, he found in Heidi a solution that fundamentally improved his work, efficient, compliant, and designed for real medical practice.
Solution
Dr. Cobuccio discovered Heidi on LinkedIn and introduced it step by step, first in the hospital, then in his private practice, and later for telemedicine.
Favorite features:
- Automatic to-do lists: Never forget a task again, Heidi generates action items directly from conversations.
- Custom templates: For meetings, prescriptions, microbiology notes, or telemedicine sessions.
- Flexible use: Accessible on laptop, mobile, or desktop, ready anywhere.
Impact
Key outcomes:
- More time with patients: “I’m not staring at the screen anymore, I maintain eye contact again.”
- Faster documentation: Especially for follow-up requests and prescriptions.
- Reduced cognitive load: Through structured to-dos and automated summaries.
- Improved teamwork: Doctors benefit from consistent, high-quality records.
Accuracy across languages
“This helps Heidi to catch up the conversation.”
Heidi accurately captures and structures multilingual consultations, with solutions for different audio setups and transcription challenges.
Time savings and patient satisfaction
The focus is back on medicine, not on paperwork.
Unexpected benefit
More human connection: “A couple of patients told me they really like that I’m not constantly looking at the screen anymore.”
What’s next?
With Heidi, Dr. Cobuccio gains time, clarity, and closer patient relationships. Next steps include a potential pilot study in the infectious disease department at Lausanne University Hospital and further expansion into telemedicine workflows.
