Stripe Billing Specialist | APAC

Who We Are

Healthcare needs a better rhythm: one that keeps care continuous and deeply human. Heidi is building an AI Care Partner that works alongside clinicians to make that possible.

We’re a team of doctors, engineers, designers, researchers, and creatives building tools that help clinicians stay focused on what matters most: their patients.

In just 18 months, Heidi has given back more than 18 million hours to healthcare professionals — supporting 73 million patient visits in 116 countries. Today, more than two million patient visits each week are powered by Heidi worldwide.

Backed by nearly $100 million in funding, we’re growing in the US, UK, Canada, and Europe, partnering with leading health systems including the NHS, Beth Israel Lahey Health, and Monash Health.

The Role

We’re looking for a detail-oriented and systems-driven Stripe Billing Specialist to oversee and manage all Stripe-billed customers across multiple regions. In this role, you will own Stripe billing operations end-to-end - from subscription management to payment troubleshooting - ensuring seamless billing experiences and strong revenue controls. You will work cross-functionally with Sales, Customer Success, Operations, and Finance to ensure all closed deals billed via Stripe are set up accurately and maintained properly.

This is a remote role operating during Australian business hours (AEST/AEDT). You will be expected to maintain core availability during AU hours to collaborate effectively with our regional teams and support our APAC and global customer base.

This role reports to Heidi’s Accounts Receivable Lead.

What you’ll do

• Own and oversee all closed-won deals billed through Stripe, ensuring accurate customer setup, pricing alignment, subscription configuration, and contract compliance.

• Serve as the internal subject matter expert on Stripe Billing and Payments, with hands-on ownership of the Stripe dashboard and core billing workflows.

• Manage and troubleshoot customer billing issues related to invoices, subscriptions, payment methods, failed payments, refunds, disputes, chargebacks, and tax settings.

• Administer and optimize recurring billing workflows in Stripe, including subscription setup, amendments, renewals, proration, credits, and invoicing logic.

• Monitor dunning and collections workflows in Stripe, proactively managing delinquent accounts to reduce churn and revenue leakage.

• Investigate payment gateway issues and partner cross-functionally to resolve billing and payment discrepancies quickly and accurately.

• Reconcile Stripe payments, payouts, fees, and related activity against internal systems to ensure completeness and accuracy.

• Partner closely with Sales, RevOps, Finance, and Customer Success & Support teams to maintain billing data integrity from deal close through cash collection.

• Support month-end close by preparing Stripe-related reconciliations, reporting, and journal entries.

• Identify opportunities to automate, streamline, and improve Stripe billing operations as the company scales.

What we’re looking for

• Bachelor’s degree in Accounting, Finance, or a related field.

• 1–3 years of experience in Stripe, Accounts Receivable, billing operations, or payment operations in a SaaS or subscription-based business.

• Strong hands-on experience using the Stripe dashboard, with working knowledge of Stripe Billing, Payments, subscriptions, invoicing, and dunning workflows.

• Solid understanding of subscription models, recurring billing, and payment gateway workflows.

• Strong reconciliation skills with high attention to detail.

• Excellent problem-solving ability, especially in troubleshooting payment and billing discrepancies.

• Clear and professional communication skills, with experience supporting global customers.

• Ability to work independently in a fast-paced, high-growth environment.

Nice to Have:

• Exposure to billing APIs, webhooks, or platform automation tools.

• Experience working with multiple currencies and international tax configurations.

• Familiarity with ERP systems and revenue recognition processes.

• Experience supporting global or multi-region customer portfolios across APAC, EMEA, US and Canada.

• CPA qualification (preferred but not required).

The way we work

1. Build to Last

We design for safety and reliability so clinicians, patients, and our teams can trust what we build every day.

2. Own Your Practice

Ideas rise on merit, not title, and everyone shares responsibility for the standards we set together.

3. Move Fast, Stay Steady

We move quickly but never at the cost of trust. Progress only matters if people can depend on what we make.

4. Make Others Better

Honest feedback, steady support, and shared growth keep our teams improving together.

Why you will flourish with us

• Flexible hybrid working environment

• Learn from some of the best engineers and creatives, joining a diverse team

• Become an owner, with shares (equity) in the company, if Heidi wins, we all win

• The rare chance to create a global impact as you immerse yourself in one of Australia’s leading healthtech startups

• If you have an impact quickly, the opportunity to fast track your startup career!

Heidi is dedicated to creating an equitable, inclusive, and supportive work environment that brings people together from diverse backgrounds, experiences, and perspectives. Our strength is in our differences. We're proud to be an equal opportunity employer and welcome all applicants as we're committed to promoting a culture of opportunity for all.