How does Heidi Comms work for follow-up scheduling?

Heidi Comms automates follow-up scheduling by reminding patients of upcoming tests or treatments. Once a visit is complete, you can set up automatic calls to remind patients of their next steps, ensuring continuity of care and reducing administrative time spent on manual calls.

How can I reduce no-show rates using Heidi Comms?

Heidi Comms can reduce no-show rates by automating appointment reminders and follow-up calls to patients. You can schedule them based on your preferred timing, and even include personalized messages to reduce missed appointments.

How does Heidi Comms support routine screening?

Heidi Comms can be set to automatically perform routine screenings. Whether it’s for annual checkups, preventive care, or specific health assessments, Heidi can ensure that patients are consistently reminded, improving screening adherence and overall patient outcomes.

What languages does Heidi Comms support?

Heidi Comms only supports English now, but we will soon be releasing more language capabilities. Stay updated for more.

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Heidi Comms

Care beyond the visit

Your trusted AI partner that coordinates all patient communication across voice, text and chat.

Book a demo

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Two ways to try Heidi Comms

Start with a live demo above, or call the number below to experience how Heidi handles patient calls.

🇦🇺+61-3-6155-4221

🇺🇸+1-650-250-0914

🇬🇧+44-15-2493-8886

Book a demo

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50%

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From Scribe to Care Partner

Hear from our CEO, Dr. Thomas Kelly on why we built Heidi Comms to become every care team’s AI care partner.

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Never miss a patient again

Let Heidi take patient communication off your team’s plate. Trusted by healthcare providers who value time and care.

Illustration depicting speech input transforming into a digital medical transcription form.

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Built to support you, at every stage

Choose the setup that best fits your team today. Scale when you're ready.

Care Teams

Immediate capacity and admin relief for front-desk teams handling high call volumes, appointment scheduling and patient intakes.

What we handle

FAQs & common patient questions

Appointments reminders & follow-ups

Basic call routing and escalation

How it works

Customize your agent

Quick guided setup with prompts and templates

No Integrations required

Works alongside your existing systems

Recommended for

Clinicians Small teams Single practices

Talk to us

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Heidi Comms, trusted by care teams

“The calls our team takes now are way more meaningful, resulting in high-value patient care.”

Dr. Max Mollenkopf - Practice Owner at Whitebridge Medical Centre

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Built to fit your practice

Every practice runs differently.

Heidi Comms is configured around your existing workflows and systems, with or without integration. We offer dedicated support to ensure reliable performance at scale.

Here are some of the leading EHR/PMS systems we seamlessly integrate with: Cliniko, MediRecords, BestPractice, Medtech, Athena and more.

Book a demo

See what Heidi Comms can save you

With Heidi, you and your team can save time on admin, ensuring every patient gets a timely response.

Adjust for your practice

Calls per day

Number of clinicians

Average call duration (minutes)

$28,860

Annual ROI

$35,100

Total cost saved each year

1,170

Total hours saved annually

All calculations are in USD

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Every conversation made with care

Let Heidi take care of routine admin, so your patients stay informed, feel supported, and know what’s next.

Book a demo

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Frequently Asked Questions

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Heidi Comms

Care beyond the visit

Your trusted AI partner that coordinates all patient communication across voice, text and chat.

Book a demo

Section Name: SectionMediaTabs

Never miss a patient again

Let Heidi take patient communication off your team’s plate. Trusted by healthcare providers who value time and care.

Section Name: SectionHero

Every conversation made with care

Let Heidi take care of routine admin, so your patients stay informed, feel supported, and know what’s next.

Book a demo

Section Name: SectionRichText

Two ways to try Heidi Comms

Start with a live demo above, or call the number below to experience how Heidi handles patient calls.

🇦🇺+61-3-6155-4221

🇺🇸+1-650-250-0914

🇬🇧+44-15-2493-8886

Book a demo

Section Name: SectionStatsHighlight

50%

Section Name: SectionHero

Heidi Comms, trusted by care teams

“The calls our team takes now are way more meaningful, resulting in high-value patient care.”

Dr. Max Mollenkopf - Practice Owner at Whitebridge Medical Centre

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Frequently Asked Questions

new bookings with zero headcount

50% fewer repetitive patient queries

45% less routine admin

Heidi Comms adheres to strict data privacy regulations, including HIPAA, GDPR, PIPEDA, and the APPs. All patient information is securely stored and transmitted, with robust safeguards in place, in line with our Privacy Policy. Heidi Comms are designed to prioritize patient consent, maintaining confidentiality and compliance with global data protection standards. For more information, please review our Heidi Comms Terms of Use.

Reduction in call volumes

Gives staff back time for patient care and reduces front-desk burnout.

20%+

More revenue from follow-ups

Automate recalls and post-ops check-ins to fill more appointments without adding headcount.

24/7

Always-on call coverage

Scale access day and night, without burning out your team.

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See what Heidi Comms can save you

With Heidi, you and your team can save time on admin, ensuring every patient gets a timely response.

Adjust for your practice

Calls per day

Number of clinicians

Average call duration (minutes)

$28,860

Annual ROI

$35,100

Total cost saved each year

1,170

Total hours saved annually

All calculations are in USD

Section Name: SectionRichCards

Built to support you, at every stage

Choose the setup that best fits your team today. Scale when you're ready.

Care Teams

Immediate capacity and admin relief for front-desk teams handling high call volumes, appointment scheduling and patient intakes.

What we handle

FAQs & common patient questions

Appointments reminders & follow-ups

Basic call routing and escalation

How it works

Customize your agent

Quick guided setup with prompts and templates

No Integrations required

Works alongside your existing systems

Recommended for

Clinicians Small teams Single practices

Talk to us

Health Organizations

Purpose-built to handle enterprise-scale call volumes across multiple practices, departments and locations, without adding staff.

What we handle

Inbound and outbound at scale

Advanced call routing and escalation

Connected bookings and workflows from select EMR/PMS

How it works

Set the outcome

Bookings, confirmations, follow-ups

Configure the call

Tone, timing, urgency, context

Test before you go-live

Inbound and scheduled outbound calls

Run at scale

Bookings, confirmation, follow-ups

Track everything

Every call, transcript, and follow-up logged

Recommended for

Clinics Small teams Multi-practice Healthcare organisations

Ask AI about Heidi:

Ask AI about Heidi:

Heidi Comms

Care beyond the visit

Two ways to try Heidi Comms

50%

From Scribe to Care Partner

Never miss a patient again

Always within reach

Conversations turn into care actions

Your team stays informed, without the admin

Consistent care, whenever patients reach you

Built to support you, at every stage

Care Teams

“The calls our team takes now are way more meaningful, resulting in high-value patient care.”

Built to fit your practice

See what Heidi Comms can save you

$28,860

$35,100

1,170

Every conversation made with care

Frequently Asked Questions

Heidi Comms

Care beyond the visit

Never miss a patient again

Always within reach

Conversations turn into care actions

Your team stays informed, without the admin

Consistent care, whenever patients reach you

Every conversation made with care

Two ways to try Heidi Comms

50%

“The calls our team takes now are way more meaningful, resulting in high-value patient care.”

Frequently Asked Questions

How is Heidi Comms compliant with data privacy standards?

How is Heidi Comms compliant with data privacy standards?

How does Heidi Comms work for follow-up scheduling?

How does Heidi Comms work for follow-up scheduling?

How can I reduce no-show rates using Heidi Comms?

How can I reduce no-show rates using Heidi Comms?

How does Heidi Comms support routine screening?

How does Heidi Comms support routine screening?

What languages does Heidi Comms support?

What languages does Heidi Comms support?

20%+

24/7

See what Heidi Comms can save you

$28,860

$35,100

1,170

Built to support you, at every stage

Care Teams

Health Organizations