Raising the Bar for Pediatric Documentation at Scale
Calcagno Pediatrics is a busy pediatrics group managing well-child visits, medication checks, acute care, and everything in between. Historically, documentation habits varied widely across providers—some relied on in-person scribes, some typed notes quickly but inconsistently, and many struggled to capture incidental findings during packed visits. These gaps meant missed details, under-coding, and lingering open charts. After trialing multiple vendors, Calcagno landed on Heidi as the best balance of features, price, and usability. Six months in, the results speak for themselves.
Tremendous time saving, better documentation, and the ability to capture more of what we do."
Dr. Frank Calcagno, MD
Pediatrician
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Challenges
- Fragmented documentation habits: wide variation in speed, detail, and workflows across providers
- Lost details in busy visits: secondary complaints often skipped (skin, behavior, joint pain, etc.)
- Pediatric-specific caution: confidentiality and legal discoverability concerns (custody, insurance cases)
Solutions with Heidi
Template customization as a lever
