How Heidi Health’s AI Scribe Enhanced Specialist Care at The Forbury Clinic

Background

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The Forbury Clinic is a multi-disciplinary specialist practice delivering care across complex clinical services, including therapy, diagnostic assessments, and long-term treatment pathways.

Consultations at the clinic often involve lengthy case histories, nuanced discussions, and detailed clinical reasoning, all of which must be accurately captured in reports, letters, and progress notes. High-quality documentation is essential, not only for continuity of care, but also for communication with patients, referrers, and other healthcare professionals.

Over time, clinicians at The Forbury Clinic found that the administrative burden associated with this level of documentation was steadily increasing. Writing reports and letters frequently extended beyond clinic hours, adding pressure to already full days and reducing time available for reflection and recovery.

With demand growing and clinician time increasingly constrained, the clinic recognised the need for a more sustainable approach, one that could protect clinical quality while reducing administrative load.

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Challenges

Before adopting Heidi, clinicians at The Forbury Clinic faced a familiar but mounting challenge:

• Taking detailed notes during appointments disrupted focus and rapport
• Complex reports and letters were often completed later in the day
• Clinicians relied on memory when documenting sessions retrospectively
• Administrative work regularly spilled into evenings

As one clinician described, the issue wasn’t just time - it was the mental effort required to reconstruct sessions accurately.

“If I’m running behind in an appointment, all the information is stored, which saves me having to try and remember what we discussed later in the day when I come back to do my notes.”— Simone Alwar, Senior Clinical Audiologist

Solution

The Forbury Clinic introduced Heidi’s AI Scribe to support clinical documentation by capturing consultations and drafting structured notes, reports, and letters - all reviewed and approved by clinicians before being saved.

The workflow was intentionally straightforward:

1. The consultation takes place as normal
2. Heidi captures the discussion and drafts structured documentation
3. The clinician reviews, edits, and approves the content
4. Final documentation is saved as clinician-approved clinical output

This approach allowed clinicians to remain fully present during consultations, without worrying about losing important detail.

“Heidi Health has helped me by reducing the time taken to do admin and saving so much time with report writing. Reports have a good amount of detail and only take a few minutes to generate.”— Simone Alwar, Senior Clinical Audiologist

What changed in practice

The impact was particularly noticeable in appointments involving long case histories and complex therapeutic discussions, such as Hearing Therapy sessions.

“For Hearing Therapy appointments, with long case histories and complex discussions, it’s been incredibly useful - a huge time-saver and a far more detailed way of keeping track of our progress through therapy.”— Romy Cohen, Clinical Lead Audiologist 

Clinicians reported that Heidi enabled them to:

• Maintain eye contact and emotional presence throughout sessions
• Capture richer clinical detail without manual note-taking
• Produce reports and letters faster, often on the same day
• Reduce the cognitive burden of post-clinic documentation

For many, Heidi quickly became embedded in daily practice.

“I can’t imagine what I’d do without it now.”— Romy Cohen, Clinical Lead Audiologist

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The results at The Forbury Clinic

For a clinician seeing 20 patients per day, this equates to over 150 hours reclaimed per year, time that can be reinvested into patient care, clinic capacity, or simply finishing the day on time.

Why this matters for patients

In specialist care, documentation is more than admin, it underpins continuity.

Clearer, more structured, and timelier documentation supports:

• Better tracking of therapeutic progress
• Clearer follow-up plans
• Stronger handovers between clinicians
• Fewer gaps in complex care journeys

Patients may never see the documentation itself, but they feel the difference: more attention, clearer next steps, and fewer delays.

Governance, safety, and trust

From the outset, The Forbury Clinic prioritised responsible and transparent use of AI:

• All documentation is clinician-reviewed and approved
• Nothing is saved automatically
• Patient awareness and consent are respected
• Data handling aligns with UK healthcare standards

This governance-first approach ensured confidence among clinicians and patients alike.

What’s Next

By reducing administrative friction, The Forbury Clinic has aligned its documentation processes with the realities of modern specialist practice, high demand, high complexity, and limited time.

With Heidi Health’s AI Scribe, the clinic has demonstrated that it’s possible to:

• Reduce documentation time without compromising quality
• Improve clinician experience without disrupting care
• Capture richer clinical detail without increasing workload

For specialist clinics, the most meaningful improvements are often the quiet ones, the minutes returned to every consultation, and the attention fully given back to patients.