General Manager

Who are Heidi?

Heidi is building an AI Care Partner that supports clinicians every step of the way, from documentation to delivery of care.

We exist to double healthcare’s capacity while keeping care deeply human. In 18 months, Heidi has returned more than 18 million hours to clinicians and supported over 73 million patient visits. Today, more than two million patient visits each week are powered by Heidi across 116 countries and over 110 languages.

Founded by clinicians, Heidi brings together clinicians, engineers, designers, scientists, creatives, and mathematicians, working with a shared purpose: to strengthen the human connection at the heart of healthcare.

Backed by nearly $100 million in total funding, Heidi is expanding across the USA, UK, Canada, and Europe, partnering with major health systems including the NHS, Beth Israel Lahey Health, MaineGeneral, and Monash Health, among others.

We move quickly where it matters and stay grounded in what’s proven, shaping healthcare’s next era. Ready for the challenge?

The Role

Working closely with our Chief Revenue Officer, you’ll be the General Manager of Canada who will be responsible for defining, building, and scaling our commercial presence in region. We’re entering a defining stage of growth in Canada as healthcare systems modernize how they deliver care, we’re helping them bridge technology, data, and human connection. You will build a high-performing team, execute our go-to-market strategy, and own revenue performance across the region. This is a key role for someone who is strategic, loves building from the ground up, and thrives on cross-functional collaboration.

You’ll shape how we go to market through developing our strategy, driving revenue growth, and building meaningful partnerships with customers across the healthcare ecosystem. You’ll help us grow with intention, bringing clarity and structure to how we go-to-market while championing the culture and values that make our growth sustainable. This is a hands-on leadership role that is perfect for someone who thrives in ambiguity, builds structure, and can translate vision into velocity.

What you’ll do:

• Lead Canadian Execution: You are the owner of sales, growth, execution, client delivery, and stakeholder alignment across Sales, Customer Success, Implementation, and Partnerships.

• Own the Canadian GTM strategy: Partner with Marketing, Product, and RevOps to define how we acquire, expand, and retain customers. Translate market insight into a focused go-to-market plan.

• Lead and inspire the team: Develop, coach and scale a high-performing go-to-market organization. Unblock challenges, celebrate wins, and set a standard for performance and culture.

• Drive growth and execution: Oversee pipeline generation, deal velocity, and forecasting. Operating as a player-coach where needed to help close strategic opportunities.

• Deepen Customer Impact: Build trusted executive relationships across the healthcare ecosystem, bringing insights that shape our roadmap and relationships.

• Build the foundation for Scale: Implement systems, processes, and metrics that make growth predictable, measurable, and aligned with company objectives.

• Partnerships: Act as a thought leader and ambassador for our product, building meaningful partnerships within the healthcare ecosystem

What we will look for:

• 8+ years of experience in Sales, GTM, or in a General Management capacity.

• Proven success leading teams and scaling operations in a high-growth environment.

• A strong understanding of the Canadian healthcare ecosystem is a huge plus.

• Experience developing and executing go-to-market strategies and managing complex stakeholder partnerships.

• Strong analytical and forecasting skills, ability to make data-driven decisions.

• Exceptional leadership and communication skills.

• Comfort in operating in ambiguity.

• A true collaborator, you thrive working across teams and functions.

What do we believe in?

Heidi builds for the future of healthcare, not just the next quarter, and our goals are ambitious because the world’s health demands it. We believe in progress built through precision, pace, and ownership.

• Live Forever - Every release moves care forward: measured, safe, and built to last. Data guides us, but patients define the truth that matters.

• Practice Ownership - Decisions follow logic and proof, not hierarchy. Exceptional care demands exceptional standards in our work, our thinking, and our character.

• Small Cuts Heal Faster - Stability earns trust, speed delivers impact. Progress is about learning fast without breaking what people depend on.

• Make others better - Feedback is direct, kindness is constant, and excellence lifts everyone. Our success is measured by collective growth, not individual output.

Our mission is clear: expand the world’s capacity to care, and do it without losing the humanity that makes care worth delivering.

Why you will flourish with us 🚀?

• In office to collaborate with like-minded professionals

• Healthcare, Dental, Vision benefit options

• Personal development budget of $500 per annum

• Learn from some of the best engineers and creatives, joining a diverse team

• Become an owner, with shares (equity) in the company, if Heidi wins, we all win

• The rare chance to create a global impact as you immerse yourself in one of the leading healthtech startups

• The opportunity to fast track your startup career!

Heidi is dedicated to creating an equitable, inclusive, and supportive work environment that brings people together from diverse backgrounds, experiences, and perspectives. Our strength is in our differences. We're proud to be an equal opportunity employer and welcome all applicants as we're committed to promoting a culture of opportunity for all.