PRESS RELEASE
Emergency care teams at Cambridge Memorial Hospital gain more time for patient care with Heidi trial
July 15, 2025 – Cambridge, ON — Cambridge Memorial Hospital (CMH) has been running a pilot of Heidi, an ambient AI medical scribe, in its Emergency Department, marking a significant step in the hospital’s commitment to modernizing care through responsible, patient-centered technology.
Over the past several months, Heidi has been working alongside clinicians in the Emergency Department of CMH to capture real-time clinical documentation during patient visits. The goal is simple: give clinicians more time to focus on their patients while reducing the burden of note-taking.
In a recent conversation with CMH, clinical staff have already highlighted two early benefits. First, improved patient–clinician connection. With less time spent on keyboards and screens, providers can engage more directly with the people they’re caring for. Second, smoother workflows. By automating documentation, Heidi has helped reduce administrative load during high-demand shifts in the emergency department.
“Heidi AI acts like a helpful assistant that listens and writes down what is discussed during your visit… It enables care providers to spend more time engaging directly with patients,” said a CMH spokesperson.
The pilot supports CMH’s broader strategy to use artificial intelligence and machine learning in thoughtful, impactful ways. Results from the Emergency Department trial will be carefully evaluated to scale out to other areas of care across the hospital.
“It’s about making practice more human again, taking [doctors] away from the keyboards, away from these things that ruin your relationship with the patient. We are dedicated to working closely with the team at CMH to drive the impact on a large scale, for both the clinicians and patients alike.” - Dr. Thomas Kelly, CEO and Co-Founder of Heidi Health
The impact of this technology reaches across the care team:
- For patients: more present, focused attention from their providers.
- For clinicians: accurate, timely notes - without distraction.
- For staff and leadership: improved efficiency with full data privacy and PHIPA compliance.
CMH and Heidi Health will continue working closely throughout the trial, with plans to share insights and outcomes as the pilot evolves.
Read the CMH blog post: https://www.cmh.org/node/346.
About Cambridge Memorial Hospital
Cambridge Memorial Hospital (CMH) is a full-service, acute care community hospital in Cambridge, Ontario, Canada,. It has a rich history, having evolved from the Galt General Hospital, founded in 1888. The hospital's current location on Coronation Boulevard opened in 1953 and was renamed the South Waterloo Memorial Hospital in honor of local veterans. It later became Cambridge Memorial Hospital as local communities merged into the City of Cambridge. CMH's mission is to "create healthier communities, together.”
Learn more at cmh.org.
About Heidi Health
Heidi Health is a leading ambient AI scribe, enabling clinicians to capture and generate medical documentation automatically in real time. Used in over 1.5 million patient consults per month across Canada, Heidi helps healthcare teams reduce burnout, increase accuracy, and focus on what matters most—patients. Heidi meets Canadian privacy and security requirements, including PIPEDA and PHIPA in Ontario. Heidi data is also stored in Canada.
Learn more at www.heidihealth.com.
