In the 25-day trial, 47 GPs across more than 2,800 patient consultations saw documentation time during appointments reduce by 51%, and after-hours admin drop by 61%. With paperwork drastically reduced, more than three quarters (78%) of GPs said they built better rapport with patients, while 78% reported lower “cognitive load” and improved focus.
Primary care is under extraordinary pressure, with GPs facing rising demand, growing patient complexity, and critical workforce shortages.
The new study found that Heidi’s AI tool not only saved time but also enhanced the quality of clinician–patient interactions by transcribing real-time conversations and automatically generating clinical notes, referral letters, and care plans. This shift contributed to a 58% reduction in documentation-related stress, and nearly one in five clinicians (18%) reported greater enjoyment in their work.
With documentation handled in the background, GPs were able to maintain eye contact, listen more attentively, and respond with greater empathy. Patients also felt the difference – many said they felt better heard, and all accepted the use of the AI tool in consultations.
Dr Tom Ratcliffe, GP at Modality, said:
“The impact of Heidi’s ambient AI tool on GPs and patients has been significant. The relentless cognitive load of multitasking during consultations was pushing GPs to the brink – this changes that. By reducing the time spent on documentation, Heidi’s AI scribe has enabled us to focus on what matters most: delivering attentive, high-quality patient care.”
Dr. Hannah Allen, UK Chief Medical Officer of Heidi Health and a practicing GP, commented:
“The results at Modality show that AI, when implemented thoughtfully, can transform primary care delivery – making the job more sustainable for clinicians and the experience better for patients. As demand on services grows, we need solutions that genuinely work at scale. Heidi is delivering exactly that – and it's not just more efficient, it’s more human.”
Following the successful pilot, Modality has now scaled Heidi to over 200 clinicians across its network of 53 GP surgeries. Heidi is used by 1 in 2 GPs across the UK, in 15 NHS trusts and supports over 1.5 million NHS appointments every month.
Notes to editors
About Heidi Health
Heidi Health’s AI-powered medical scribe streamlines time-intensive administrative tasks to reduce the cognitive load on clinicians. Used by tens of thousands of clinicians across 50 countries, Heidi Health's technology transcribes and processes conversations between clinicians and patients to produce clinical notes and follow-up materials - from referral letters to assessments. The tool allows clinicians to work more efficiently and focus more on patient care - reducing the risk of burnout.
Heidi Health adheres to international standards including the NHS, HIPAA, GDPR, and Australian Privacy Principles, and has obtained enterprise-grade security certifications such as SOC2 and ISO27001. Founded in 2019 by a team of active and former medical professionals, the company has raised $15 million AUD in funding, including a recent $10 million Series A round led by Blackbird Ventures. https://www.heidihealth.com/en-gb
About Modality Partnership
Modality Partnership is a leading healthcare organisation transforming primary and community care across the UK. Reaching over 12 million people through a growing portfolio of services, Modality champions out-of-hospital care for diverse communities.
Driven by innovation, Modality integrates digital tools, automation, and AI to improve health outcomes, enhance efficiency, and reduce costs. Recognised for advancing health equity, Modality develops scalable, sustainable models in population health management, with particular expertise in women’s health, lifestyle care, and education.
With a commitment to sustainable healthcare solutions, Modality is a trusted partner both nationally and internationally.
